Phil Spencer announces Home Financial as Top Mortgage Brokers in the UK for Customer Service

Birchwood Park based mortgage advisers Home Financial has received the Gold award for Mortgage Brokers in the North West at the prestigious ESTAS Customer Service Awards 2024 sponsored by Reapit & PayProp.

The winners were announced by the country’s favourite TV property presenter Phil Spencer at the Grosvenor House in London in front of 1,000 of the UK’s top property professionals.

The awards, which this year celebrated their 21st anniversary, are powered by The ESTAS own customer review platform which recognises the best mortgage brokers for customer service based on service ratings from homemovers who have been through the whole moving experience. This year’s results were calculated from over 300,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “The ESTAS is a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can time and time again to their clients. You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it.”

Simon Brown, Founder of The ESTAS said “Moving house is one of the most stressful experiences we all have to deal with in life so finding the mortgage advisor to guide you through the journey is vital. At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews so the winners really have been judged by the people that matter!”

Reapit and Payrop, support The ESTAS as Headline Partners. Neil Cobbold, Commercial Director said, “We’re extremely proud to be the headline partners for The ESTAS, because it’s all about recognising the fantastic work happening across the property industry. Celebrating those who go above and beyond for their customers really resonates with us at Reapit and PayProp, as we’re committed to empowering firms to succeed, many congratulations to Home Financial.”

Ross Jones of Home Financial said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service, and this proves we are delivering what we promise.”